Refund policy
Return & Refund Policy
ELVINAM® Return and Refund Policy
Effective Date: September 16, 2025
Introduction: Welcome to ELVINAM®. We value your satisfaction and want to make your shopping experience as smooth as possible. This Return and Refund Policy outlines the terms and conditions for returning products purchased from our store. By making a purchase, you agree to adhere to this policy.
Eligibility for Returns:
- Products are eligible for return within 14 days from the date of purchase.
- Products must be in their original condition with all tags and packaging intact.
- Proof of purchase, such as a receipt or order confirmation, must be presented.
- Virtual products cannot be returned or exchanged.
Return Methods: To initiate a return, you can:
- Contact our customer support team at our Contact form.
Refund Options:
- Refunds will be issued in the same form as the original payment method.
Return Shipping:
- Customers are responsible for return shipping costs.
- We recommend using the original shipping method for returns to ensure a smooth process.
Processing Time:
- Please allow 5-7 business days for us to process your return and issue a refund once we receive the returned product.
Contact Information: If you have any questions or need assistance with your return, please contact our customer service team:
- Contact Form: Contact
- Email: info@elvinam.shop
- Address: C. de Serrano, 24, 4, D, Madrid, M, 28001, ES
- Phone: +34 658 23 43 92
- Hours of Operation: Mo-Fr 9:00-18:00
Policy Changes: We reserve the right to make changes to this Return and Refund Policy. Any changes will be posted on our website with the updated effective date.
Thank you for choosing ELVINAM®. We appreciate your business and strive to provide excellent customer service.
ELVINAM®
Elvin Design S.L. (B56598410)
Address: C. de Serrano, 24, 4, D, Madrid, M, 28001, ES
Phone: + 34 658 23 43 92