Shipping policy
Shipping Policy
We are committed to delivering your order as quickly and safely as possible.
Processing Time
- Orders are processed within 1–3 business days after payment is received.
Shipping Methods & Costs
- Free shipping is available for orders over €200.
- For orders below €200, standard shipping costs are calculated at checkout.
- We currently ship with Correos, Seur and FedEx.
Delivery Times
- Standard shipping within Europe: 5–10 business days.
- International shipping: 10–20 business days (depending on destination and customs).
Tracking
- Once your order has been shipped, you will receive a confirmation email with tracking information.
Regions Served
- We currently ship to Europe and North America.
Delays
- While we strive to deliver on time, delays may occur due to customs clearance, holidays, or unforeseen events.
Contact Information: If you have any questions or need assistance with our Shipping Policy, please contact our customer service team:
- Contact Form: Contact
- Email: info@elvinam.shop
- Address: C. de Serrano, 24, 4, D, Madrid, M, 28001, ES
- Phone: +34 658 23 43 92
- Hours of Operation: Mo-Fr 9:00-18:00